Privacy policy

Newy Active Co respects your privacy. This policy explains what personal information we collect through this ticketing website, why we collect it, how we use and protect it, and the choices available to you.

1. Information we collect

Depending on how you use the website, we may collect:

• your name, email address, phone number, billing or delivery address and other contact details;
• ticket, event, attendee, order, membership, product, discount, refund and payment-status information;
• ticket codes, check-in history, attendance history and answers you provide to event or checkout questions;
• account lookup details and communications you send to us, including support requests, enquiries and feedback;
• photos or other content you choose to upload to a public gallery or submit through the website;
• technical information such as your IP address, browser, device, session information, access times and security logs; and
• historic booking and attendee information imported from a previous ticketing provider, including Ticket Tailor, where needed to maintain accurate event and attendance records.

2. How we collect information

We collect personal information:

• directly from you when you buy, join, register, upload or contact us;
• from a person purchasing or registering on your behalf;
• from payment, email, hosting and ticketing service providers;
• when an authorised administrator checks you in or updates a booking; and
• automatically through website sessions, logs and similar technologies.

3. Why we use your information

We may use your information to:

• process ticket, product and membership purchases;
• issue and validate tickets and membership benefits;
• manage events, attendance, galleries, refunds and customer support;
• send confirmations, receipts, event updates and service notices;
• maintain accurate customer and attendance histories;
• prevent fraud, misuse and unauthorised access;
• improve the website, services and event planning;
• meet accounting, legal, safety and regulatory obligations; and
• send optional promotional communications where you have agreed to receive them or where permitted by law. You can unsubscribe from promotional messages at any time.

4. Payments

Card payments are processed by Stripe. We do not intentionally store your complete card number or card security code on this website. Stripe may collect and use payment information under its own privacy policy and terms.

5. When we share information

We do not sell your personal information. We may disclose information where reasonably necessary to:

• Stripe and other payment providers for payment, subscription, refund and fraud-prevention services;
• hosting, database, email, analytics, security and other technology providers that help operate the website;
• event organisers, authorised volunteers, venues or activity providers where needed to deliver an event or manage safety and attendance;
• professional advisers, insurers, regulators, courts or law-enforcement bodies where required or permitted by law; or
• another organisation involved in a restructure, transfer or continuation of the service, subject to appropriate privacy protections.

6. Cookies and website sessions

The website may use cookies or similar browser storage to keep you signed in, remember your cart, protect forms, maintain security and make the website work correctly. You can block cookies in your browser, but some checkout, account and administration features may stop working.

7. Storage and security

We use reasonable administrative, technical and physical safeguards designed to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. No online service can guarantee absolute security.

Information may be handled by service providers located in Australia or overseas. Where overseas providers are used, their handling of information may also be subject to the laws of the countries in which they operate.

8. How long we keep information

We retain personal information for as long as reasonably needed to provide the service, maintain ticket and attendance records, resolve disputes, prevent fraud and meet legal, tax and accounting obligations. Information that is no longer required may be deleted, de-identified or securely archived.

9. Photos and public content

Content uploaded to a public gallery may be visible to other website visitors. Do not upload another person’s image or personal information unless you have permission to do so. Contact us if you believe content should be reviewed or removed.

10. Access, correction and deletion requests

You may contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion where it is lawful and practical. We may need to verify your identity before completing a request, and some records may need to be retained for legal, accounting, safety or fraud-prevention reasons.

11. Data breaches

If a data breach occurs, we will investigate and respond in accordance with applicable Australian privacy and data breach notification requirements. Where required, we will notify affected individuals and the relevant regulator.

12. Third-party websites

The website may link to third-party services. Their privacy practices are governed by their own policies, and we are not responsible for websites or services we do not control.

13. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.

14. Contact us

Questions, access or correction requests, privacy concerns and complaints can be sent to Newy Active Co using the contact details published on our website or social media pages.

We will review privacy complaints and aim to respond within a reasonable time. You may also be entitled to contact the Office of the Australian Information Commissioner if you are not satisfied with our response.